Note: Structural damage may take longer to repair, depending on the degree of re-construction needed.

• Sewer back-ups require extraordinary procedures, and our estimator will provide details and advice on the procedures.
• Call our 24-hour emergency phone number 403-289-7008 and we can dispatch our team promptly.
• The cost for flood restoration service is based upon competitive hourly or square-footage rates. Fan and dehumidifier rentals are priced by daily or weekly rates.

Water damage comes from a variety of sources: broken pipes, blocked drains, malfunctioning appliances, ground-water seepage, and more. The appropriate treatment depends on the nature (source) of the damage. Some water carries contaminants and should be considered a health hazard for the occupants of the dwelling.

Whatever the cause, successful restoration depends largely on how quickly the clean up and drying process is started. Even clean water can generate mildew and other bacterial growth rapidly, if neglected.

• 24 hour emergency response.
• Site and damage evaluation.
• Educate customer homeowner on restoration process, cost and health safety issues.
• Water extraction (truck mounted or industrial portables).
• Move, lift and block furniture and contents.
• Disengage and lift carpet.
• Expose and/or remove wet underpad.
• Apply bleach/antimicrobial solution to subfloor (wood/concrete).
• Hot water rinse carpet fibre and carpet backing (extract contaminates).
• Apply antimicrobial treatment to all surfaces affected by flood.
• To moisture probe and check adjacent walls for structure damage.
• Open wall cavities if flood has affected drywall, insulation, vapor barrier or wood framework.
• Install fans/blowers and/or dehumidifiers.

• Re-extract additional water from surfaces.
• Probe carpet and walls to monitor drying.
• Re-apply antimicrobial to carpet, floors and perimeter walls.
• Move/adjust fans to speed drying.
• Empty dehumidifier.
• Instruct customer or homeowner on progress and health/safety issues.

• Supply and install new underpad.
• Re-install carpet, baseboards etc.
• Hot water rinse carpet (as per IICRC Flood Standard).
• Re-apply antimicrobial to carpet.
• Replace and move furniture and contents to original position.
• Communicate to customer on our flood service and charges/cost.

Raw sewage and floodwaters contain bacteria and other microorganisms, which are extremely hazardous to human health. These can be transmitted by touching contaminated items or by tracking them into uncontaminated areas on shoes. Children and pets are especially vulnerable. Frequent han washing is an important preventive measure. Absorbent materials such as carpeting and drywall are not restorable after direct contact with sewage-contaminated or flood-contaminated water.

Do

• Treat all water-impacted surfaces and furnishings as toxic, until properly decontaminated.
• Keep children and pets out of contaminated areas.

Do Not

• Track contaminated material into undamaged areas.
• Attempt to decontaminate surfaces with sprays and other over-the-counter germicidal products, which may not fully disinfect contaminated surfaces.

The following are some tips from Canada Mortgage and Housing Corp. on how homeowners can deal with flooding:

• Shut off all power in your home.
• Special precautions should be taken to safeguard or minimize damage to electrical, natural gas or propane heating equipment. If there is enough warning time, consult your supplier for instructions on how to proceed.
• Ensure that you have a battery-powered radio in working order, with spare batteries, to listen to instructions from your local station.
• Prepare an emergency survival kit that includes food, water and medical supplies in an easy-to-carry container.

In addition to the battery-powered radio and spare batteries, your emergency survival kit should contain at least the following items:

• Flashlight with spare batteries.
• Warm clothing, including waterproof outer garments and footwear.
• Blankets.
• All necessary medication.
• Infant care items.
• Personal toiletries.
• Identification for each member of your household.
• Any important personal and family documents.

To Do:

• Move furniture, electrical appliances and other belongings to floors above ground level.
• Remove such toxic substances as pesticides and insecticides from the immediate area to prevent pollution.
• Remove toilet bowls, plug basement sewer drains and toilet connections with a wooden plug. Disconnect eaves troughs if they are connected to house sewer. In some cases, using sandbags or polyethylene barriers may protect homes. But this approach requires specific instructions that must be obtained from your local emergency official.
• Vacate your home when you are advised to do so by local emergency authorities.